Returns & Refund
Gym Genius aims to provide high-quality products and exceptional customer service. We understand that there may be situations where you may need to return a product. In this Return and Refund Policy, we define the procedures and policies for returning and refunding products. By purchasing on our website, you accept and agree to the conditions listed here.
Returns Eligibility
Do we accept returns?
Yes.
How many days do customers have to return a product?
30 days from the date of delivery.
How can customers return your products?
By mail or in-store at 3 Winnings Walk, Northolt, England, UB5 5SH
What is the return charge/restocking fee?
No restocking fee.
How will customers obtain the return label?
The return label is included in the package.
Who will cover the shipping cost on returns (customer or merchant)?
We will cover return shipping fee for all type of returns.
Do you accept exchanges?
Yes, I accept exchanges.
What if I receive a damaged or defective item?
We aim for high-quality standards, but if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll gladly assist you with a replacement or refund.
1.1 30-Day Return Period: You are welcome to return eligible products within 30 days from the date of delivery.
1.2 Eligibility Criteria: For a return to be accepted, the product must meet the following criteria: a) The product must be unused and in its original condition, including all packaging materials, manuals, accessories, and other items that were part of the original package. b) The product must be accompanied by the original proof of purchase, such as an order confirmation or receipt.
1.3 Non-Returnable Items: The following items are ineligible for return: a) Products that have been used or altered after delivery. b) Products lacking the original packaging, accessories, or proof of purchase. c) Products marked as “Final Sale” or “Non-Returnable.”
Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team within the 30-day return period. You can reach us through the following Contact Us Page
2.2 Return Authorization: Our customer support team will guide you through the return process and provide a return authorization number (RMA). This RMA number must be clearly marked on the return package.
2.3 Return Shipping: The return cost is free. We recommend utilizing a reputable shipping service with tracking and insurance to ensure the secure return of the product. The return shipping address is as follows: Return Shipping Warehouse Address: 3 Winnings Walk, Northolt, England, UB5 5SH. By Mail Or In-Store
2.4 Condition Assessment: Once we receive the returned product, we will inspect it to confirm its eligibility for a refund. If the product meets the return criteria mentioned in section 1.2, we will proceed with the refund within 10 business days.
Refunds
3.1 Refund Process: If the returned product qualifies for a refund, we will process it to the original payment method within 10 business days.
3.2 Refund Amount: The refund will encompass the purchase price paid for the returned product. Shipping charges, if applicable, are non-refundable.
Contact Us
If you have inquiries or concerns regarding our Return Policy, please contact us at Email: Support@gymgenius.co.uk
By utilizing our services or embarking on a purchasing journey, you acknowledge and accept the stipulations outlined in this policy.
Upon making a purchase, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy.
FOR MORE INFORMATION:
Trade Name: ONTARGET SHOE LTD
Company Number: 15251512
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +44 2081 335358
Business Mail: Support@gymgenius.co.uk
Business Address: 3 Winnings Walk, Northolt, England, UB5 5SH
