FAQ’s
Welcome to the Gym Genius FAQ page! Here, we’re ready to address any questions you might have regarding our services, products, and policies. If you don’t find the information you need, our friendly customer support team is just a message away.
1. What is Gym Genius?
Gym Genius is a prominent online retailer of top-notch fitness equipment and accessories. We offer a wide array of products designed to help you achieve your health and fitness aspirations from the comfort of your own home.
2. How do I place an order?
Ordering is a breeze! Simply explore our website, pick the products you wish to buy, add them to your cart, and proceed to checkout. Just follow the easy on-screen instructions to finalize your order.
3. What payment methods do you accept?
We welcome major credit and debit cards, including Visa, MasterCard, and PayPal.
4. How long does shipping take?
Orders are typically processed within 1-2 business days, with standard – free shipping within the United States usually taking 3-5 business days.
5. What is the total delivery time?
Total delivery time takes 4-7 business days with standard – free shipping
6. Do you offer international shipping?
Regrettably, we currently do not offer shipping beyond the borders of the United Kingdom.
7. What is your return policy?
Your satisfaction is our priority. If you’re not pleased with your purchase, you have a 30-day window from delivery to return it for a full refund or exchange. Please review our Returns & Refund for complete details.
8. Who will cover the shipping cost on returns (customer or merchant)?
We will cover return shipping fees for all type of returns.
9. How can I track my order?
Once your order has shipped, please come to our website and click on the option track your order that is on Footer Menu. Simply click on that option to see the status of your shipment.
10. Are your products covered by a warranty?
Absolutely, many of our products are backed by a manufacturer’s warranty. The duration and specifics of the warranty can differ depending on the product. Please refer to the product description for warranty details, or contact our customer support team for assistance.
11. Can I cancel my order?
Cancellation may be possible if your order hasn’t been shipped yet. Please reach out to us as soon as you can to request a cancellation.
12. How can I contact customer support?
Our customer support team is at your service! You can connect with us through our Contact Us page, which offers options for email, phone, and live chat support.
13. Do you have a physical store I can visit?
Indeed, you can find us at
3 Winnings Walk, Northolt, England, UB5 5SH, United Kingdom
14. Can I get personalized fitness advice?
While we don’t provide personalized fitness advice, we do supply detailed product information to assist you in making well-informed decisions about your fitness equipment.
15. What if I receive a damaged or defective item?
We aim for high-quality standards, but if you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We’ll gladly assist you with a replacement or refund.
16. Do you accept exchanges?
Yes, I accept exchanges
Thank you for visiting our FAQ’s page! Should you have further questions or concerns, please don’t hesitate to get in touch. We’re here to support you on your fitness journey.
FOR MORE INFORMATION:
Trade Name: ONTARGET SHOE LTD
Company Number: 15251512
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +44 2081 335358
Business Mail: Support@gymgenius.co.uk
Business Address: 3 Winnings Walk, Northolt, England, UB5 5SH, United Kingdom
