Shipping Policy
Welcome to Gym Genius! We’re thrilled to offer free shipping exclusively within the United Kingdom. This Shipping Policy is your guide to understanding how shipping works for purchases from our online WooCommerce store, located right here in the United Kingdom. Our store specializes in selling Fitness Products. By using our website and making a purchase, you’re agreeing to follow the rules outlined in this policy. If these rules don’t match your preferences, we kindly suggest refraining from using our website or making any purchases.
Selling Country: United Kingdom only
Currency: GBP (Great Britain Pound)
Shipping Cost: Free Shipping (Monday to Friday GMT London)
Handling Time: 1 to 2 Business Days
Transit Time: 3 to 5 Business Days
Order Cut-Off Time: 11 AM
Delivery Location: Customer’s Address
Change of Shipping Address: Please get in touch with Customer Support
1.1 UK Customers: We extend complimentary standard – free shipping to all customers located within the United Kingdom.
1.2 International Shipping: Currently, we do not offer shipping beyond the borders of the United Kingdom. We apologize for any inconvenience this may cause.
1.3 Shipping Location: We deliver to the customer’s address.
Handling Time, Transit Time, and Order Cut-Off Time (Monday to Friday GMT London)
2.1 Handling Time: Our goal is to process and fulfill orders promptly. Typically, orders are processed within 1-2 business days from the purchase date.
2.2 Transit Time: After processing, the estimated transit time for delivery within the United Kingdom is 3-5 business days. Please note that transit times may vary based on the destination and any unforeseen circumstances or delays caused by third-party shipping carriers.
2.3 Order Cut-Off Time: Orders must be placed by 11 AM GMT (London) to be processed on the same day.
Shipping Methods
3.1 Standard Shipping: We offer standard – free shipping for all orders within the United Kingdom. The specific shipping method used will be determined by our chosen shipping provider.
Shipping Cost: We provide free shipping for all customers located within the United Kingdom.
Change of Shipping Address: Once an order is in transit, we are unable to change the delivery address. If you need to modify the delivery address, please notify us within 24 hours.
Order Tracking
4.1 Tracking Information: Upon shipment of your order, we will furnish you with a tracking number or link to monitor the progress of your package. You can use this information to track your shipment’s journey.
4.2 Delivery Updates: Our shipping provider may send delivery updates via email or SMS notifications. These updates will keep you informed about the estimated delivery date and any potential alterations to the delivery schedule.
Address Accuracy
5.1 Shipping Address: Ensuring accuracy and completeness of the shipping address during purchase is your responsibility. We cannot be held accountable for any delays or delivery issues arising from an incorrect or incomplete address provided by the customer.
Order Cancellation or Returns
If you decide to cancel your order before receiving it, we can accommodate the cancellation request any time before dispatch. For orders already dispatched, please refer to our Return page for instructions: https://gymgenius.co.uk/returns-refund/
Product Damaged in Transit
Should you detect damage to a package during transit, please decline acceptance of the parcel from the courier and promptly contact our customer support.
Please Note
We recommend providing a mobile number and ensuring availability on the delivery day to address any potential delivery issues. Our team or the courier will directly contact you to resolve any concerns. Our utmost aim is to ensure seamless delivery and avert any delivery-related complications.
Contact Us
For inquiries or concerns about our Shipping Policy, please reach out to us.
By utilizing our services or making a purchase, you acknowledge that you have read, comprehended, and consented to this Shipping Policy.
FOR MORE INFORMATION:
Trade Name: ONTARGET SHOE LTD
Company Number: 15251512
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +44 2081 335358
Business Mail: Support@gymgenius.co.uk
Business Address: 3 Winnings Walk, Northolt, England, UB5 5SH, United Kingdom
